Shipping policy
Holy Smokes Clothing Co. online orders are processed and fulfilled through our fulfillment partner.
Processing Times
Many of our items are produced after an order is placed. Because of this, please allow time for your order to be processed and prepared before it ships.
Processing times may vary depending on the product, order volume, and fulfillment demand.
Shipping Rates
Shipping rates are calculated at checkout based on your order and delivery location.
Any available shipping options and estimated delivery times will be shown during checkout.
Delivery Times
Delivery estimates begin after your order has been processed and shipped.
Actual delivery times may vary due to carrier delays, weather, holidays, high-volume periods, or other circumstances outside of our control.
Order Tracking
Once your order ships, tracking information will be provided when available.
Please allow time for tracking updates to appear after your shipment has been accepted by the carrier.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, contact us as soon as possible at holysmokesclothingco@yahoo.com.
Once an order has entered fulfillment or has shipped, we may not be able to change the delivery address.
Lost or Delayed Packages
If your tracking information shows an unusual delay or your package appears to be lost, contact us at holysmokesclothingco@yahoo.com with your order number.
We’ll review the available tracking information and help determine the appropriate next step.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains the wrong item, contact us as soon as possible with:
- your order number
- a description of the issue
- clear photos of the item and packaging
We’ll review the issue and work with you to make it right.
Questions
For shipping or order questions, contact us at:
holysmokesclothingco@yahoo.com