Refund policy
We accept eligible return requests within 30 days of delivery.
Return Eligibility
To be eligible for a return, clothing must be:
- unworn and unwashed
- free of stains, odors, tears, damage, or other signs of wear
- returned with original tags attached, when applicable
- returned in the same condition in which it was received
- accompanied by proof of purchase
Items that show signs of wear, washing, staining, tearing, alteration, or damage will not be accepted for return.
How to Request a Return
To request a return, contact us at holysmokesclothingco@yahoo.com before sending your item back.
If your return is approved, we’ll provide instructions on where to send it.
Customers are responsible for return shipping costs. Items sent back without first requesting a return may not be accepted.
Restocking Fee
Approved returns are subject to a 10% restocking fee, which will be deducted from the refund amount.
The restocking fee does not apply when the return is due to an item arriving damaged, defective, or incorrect.
Cancellations
Orders may be canceled within 15 minutes of purchase, provided the item has not already entered fulfillment.
After the 15-minute cancellation window, we may be unable to cancel or modify the order because fulfillment may already be in progress.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, contact us as soon as possible at holysmokesclothingco@yahoo.com with:
- your order number
- a description of the issue
- clear photos of the item and packaging
We’ll review the issue and work with you to make it right.
Final Sale Items
Items specifically marked Final Sale are not eligible for returns, refunds, exchanges, or cancellations except when required by law or when the item arrives damaged, defective, or incorrect.
Exchanges
If you need a different size or item, contact us first.
Depending on availability and fulfillment status, we may ask you to return the original item and place a separate order for the replacement.
Refunds
Once we receive and inspect your return, we’ll let you know whether the refund has been approved.
If approved, the refund will be issued to your original payment method, minus the 10% restocking fee where applicable.
Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit-card provider may require additional time to post the refund.
If more than 15 business days have passed since your refund was approved, contact us at holysmokesclothingco@yahoo.com.
This version now matches the rules you showed me: 30 days from delivery, customer-paid return shipping, 10% restocking fee, 15-minute cancellation window, and final-sale exclusions.